Refund policy

Your first payment

Ask within 14 days of the first payment for a plan and we refund it in full, without questions. This includes the 14-day right of withdrawal that consumers in the EU and the UK have.

Renewals

A yearly renewal is refunded in full if you ask within 14 days of the renewal date. Monthly renewals are not refunded, but you can cancel at any time and keep Plus until the end of the month you paid for.

When something went wrong

If Plus did not work as described, for example during a long outage, write to us at any time and we will put it right, with a refund where that is fair.

How to ask

Write to support@wordskyline.com from the email address you paid with, and tell us roughly when you paid. We answer within 3 working days. Creem, our merchant of record, returns the money to the way you paid, usually within 5 to 10 working days.

When a payment is refunded, the Plus it paid for ends, and the gems it gave are taken out of your wallet (gems you have already spent are not charged back).

Your rights

This policy does not take away any rights you have under the consumer laws of the country where you live.